SL Power Electronics is proud to report on the memorable grand opening of their new Customer Experience Center (CEC) on May 30th, 2019 in the town of Sharon, Massachusetts – 25 miles southwest of Boston. To commemorate the event, the company performed a ribbon-cutting ceremony. With the SL Power team behind him, Bill Fejes, COO of Steel Partners (SL Powers parent company), cut the grand opening ribbon – officially declaring SL Power’s new, state of the art Customer Experience Center fully operational.
The new CEC is a customer support and applications engineering center of excellence. The CEC is staffed with experienced power supply design engineers and technicians whose sole purpose is to provide unparalleled support to customers in resolving applications challenges either with SL Power products or system design issues. This augments SL Power’s frontline FAE team with “back office” hardware technical support.
The challenges faced by the CEC generally concern resolving system compatibility issues and system optimization to meet different regulatory standards having to do with safety and EMI/EMC. The CEC’s many capabilities include: EMC Disturbance Testing (dips/surges), EMI Testing (emissions), DC Load Emulation, Safety Tests, Thermal Tests, Detailed Functional Tests and Failure Analysis. EMI/EMC and thermal issues are the most common challenges that occur when integrating power products into a system. Utilizing sophisticated test equipment available at the CEC, our dedicated application support staff helps customers quickly identify and resolve any hardware and functional problems. Resolving these Time-To-Market obstacles results in significant cost savings.
The new CEC provides improved facilities and incorporates upgrades that enhance SL Power’s capabilities – the most important of which is the Anechoic Chamber which greatly enhances our EMI/EMC testing capability. The CEC is an incredible asset delivering unprecedented value for our customers. The state-of-the-art equipment and capabilities of this facility not only saves customers a considerable amount of time and money but enables SL Power to deliver focused support throughout every stage in the customer’s product development process – further bolstering SL Power’s commitment to delivering world-class customer support.